Course Description

This segment of SmartSolve® immersion training will engage participants in a hands-on overview of some very important tools available in the SmartSolve® and SmartComm™ systems.  This Boot Camp covers many aspects of the upgrading process as well as improving system trouble shooting skills. 

Learning Outcomes

After completing the Boot Camp, SmartSolve® Technology Boot Camp participants will be able to:

• Upgrade License Server
• Upgrade SmartSolve®
• Upgrade SmartComm™
• Resolve common SmartSolve® problems
   

Course Length 

3 days (for Agenda, please contact bootcamp@pilgrimsoftware.com) 

Target Audience

IT Project Members, System Administrators, Network Administrators, DBAs, Senior Help Desk

Prerequisites

None 

Method of Evaluating Performance

All participants will perform a series of hands-on exercises within each Lesson Topic.  A final quiz is given at the end of each product Lesson.  The quiz format is open book and answers are discussed at the completion of each quiz by the instructor and the participants.  A Certificate of Completion is administered at the end of the Boot Camp for all participants who were in attendance for the week.