From PilgrimSoftware.com
Pilgrim's Maintenance and Support
By
Aug 2, 2005,
12:10
Pilgrim Softwares Technical Support group provides unmatched quality of service through its Customer-First focus. Detailed, accurate support means that Pilgrim can resolve customer inquiries on the first call, eliminating the need for additional service calls and lowering support costs.
Adherence to Total Contact Ownership, an industry best practice, guarantees that Pilgrims expert consultants take full responsibility for all calls and are dedicated to 100% customer satisfaction. No one else offers this level of commitment and support:
97.2% Direct response rate
85% First call resolutions
94% Grade for customer satisfaction
90% Answered without escalation
100% Our support experts participate in rigorous training to
ensure superb performance
Maintenance and Support
Our standard annual maintenance and support program is designed to help each and every customer with the required software and technical support to maximize the investment they have made in the application. This annual maintenance and support program provides our customers software updates, upgrades and unlimited technical support.