From PilgrimSoftware.com

Support
Professional Services
By
Aug 2, 2005, 12:01

When your organization chooses Pilgrim Software to address its compliance and quality management needs, our consultants work side-by-side with you throughout the entire implementation process.  Up front, we tell you exactly how long a project will take and the total cost of investment.

Pilgrim provides accurate, consistent and reliable analysis of a customer’s business environment, then aligns with them to follow a comprehensive delivery model to implement a tailored solution that meets their specifications.

"Our SmartCapa implementation wouldn’t have been possible without the Pilgrim Software Professional Services staff’s guidance and support.  They are well trained and responsive.  It’s nice to know that when you really need support, it’s there!"  

Jeff Clemmons, Sr. Quality Systems Support Analyst, Quality Management/RA Dep’t, Blood Systems, Inc.


Steps to Success

Pilgrim consultants remain with customers every step of the way, from beginning to end:

    •    Strategic Value Assessment
        -    Discovery study
        -    Business process consulting
        -    Customer site visits
        -    Harmonization and standardization processes
        -    Business process mapping
        -    Introduction to Pilgrim’s implementation processes

    •    Project/Program Management
        -    Project lifecycle management (PLM) a/k/a Pilgrim 
             Implementation Methodology PIM)

    •    Solution Configuration
        -    Configuration consulting
        -    Rules and policies workflow
        -    Data population

    •    Technical Infrastructure
        -    Installation
        -    Deployment/IT planning

    •    On-site Performance Simulations
        -    Benchmarking
        -    Optimization strategy

    •    Data Management
        -    Data migration
        -    Integration

    •    Deployment Services
        -    Deployment planning
        -    Validation/execution support
        -    Go Live support            


When Pilgrim collaborates with a customer, every facet of implementation is managed with that customer’s specifications in mind.  During the process, the transfer of knowledge occurs at an appropriate pace to make the process clear and prepare employees to maximize the effectiveness of Pilgrim’s solutions within their specific environment.


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