| Cepheid Selects Pilgrim Software for Integrated CAPA & Complaints Management |
Tampa, FL – July 10, 2008 -- Pilgrim Software, Inc., a world-leading provider of Enterprise Compliance and Quality Management (ECQM) software solutions, today announced that Cepheid, an on-demand molecular diagnostics company based in Sunnyvale, CA, has selected Pilgrim’s SmartCAPA™ and SmartComplaints™ solutions for tracking and managing its Complaints and CAPA processes across all Cepheid divisions worldwide.
Cepheid was seeking solutions that would provide a single source data center for tracking and managing all Complaints and related CAPA processes within its facilities across the U.S. and Europe, including France and Germany. Pilgrim’s solutions provide Cepheid users with automated, streamlined and integrated solutions to manage business processes. SmartCAPA and SmartComplaints form a closed-loop CAPA and complaint management system that allows users to report, react to, and resolve issues as well as prevent recurrence through appropriate actions.
“Our rapid pace of innovation and growing expansion into the clinical molecular diagnostic market, places additional pressure on our systems,” said Rick Fletcher, Vice President of Quality Assurance & Regulatory Affairs. “Pilgrim Software’s scalable, integrated solutions will help us ensure that we keep our quality systems in pace with our growth and the ever increasing complexity of our business.”
“Electronic records management of these two key quality processes with SmartCAPA and SmartComplaints, will help Cepheid meet FDA requirements for quality records, while enhancing communication with its customers,” said Nikki Willett, Pilgrim’s Vice President of Marketing & Regulatory Affairs.
In seeking automated CAPA and Complaints management systems, Cepheid’s stated goal was to establish the foundation for a world-class Quality Management System by partnering with the best-in-class vendor. “Cepheid recognized that Pilgrim has established the benchmark for out-of-the-box complaints functionality, and through our demonstrations, we were able to show this to the Cepheid team, which created excitement around this project and solution, and ultimately led to our selection as the provider of choice,” Willett said.
About Pilgrim Software, Inc.
Pilgrim Software, Inc. is a world-leading provider of Enterprise Compliance and Quality Management solutions for global organizations. Named 2007 & 2008 North American Enterprise Compliance & Quality Management Company of the Year by Frost & Sullivan, Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction. For more information, visit Pilgrim Software’s website at www.pilgrimsoftware.com.
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