Tampa, FL – April 10, 2006 – Pilgrim Software Inc. announces that Sunrise Medical has gone live with the SmartComplaints module at key sites in the UK, Germany and the Netherlands. Sunrise Medical is a global manufacturer of home medical equipment with the mission to improve people's lives by creating innovative, high quality products. With the deployment of Pilgrim’s SmartComplaints module, Sunrise gains more control over complaint resolution and regulatory compliance processes through better traceability and improved reporting.

Pilgrim Software, the leading provider of Enterprise Compliance and Quality Management Solutions, developed SmartComplaints to provide a closed-loop mechanism that allows the user to implement effective, timely resolutions to customer issues. By successfully resolving issues, Sunrise can ensure industry and regulatory compliance and reduce costs associated with customer complaints. Additionally through SmartComplaints, Sunrise gains a common application with stringent accountability for complaint information which allows for more control over complaint resolution processes. By replacing previous fragmented systems, Sunrise is better equipped to meet its goals of supporting higher service and customer satisfaction levels. 

“Sunrise Medical chose Pilgrim’s SmartComplaints because both the implementation and performance of the application are predictable, reliable and cost-effective,” said Prashanth Rajendran, COO of Pilgrim Software. “With our SmartComplaints, Sunrise will quickly realize and measure its return on investment by calculating the cost per incident. The cost per incident measurement will quickly decline as complaint resolution processes are enhanced, and the savings are being reflected by an increase of Sunrise’s bottom line figure.”

The next goal is to implement SmartComplaints at sites across Europe which will include facilities in France, Spain, Italy, Norway and Sweden.

About Sunrise Medical
Sunrise Medical is one of the world's largest manufacturers of homecare and extended care products designed to promote independent and involved lifestyles. Founded in 1983, the Sunrise Medical family of products includes wheelchairs and scooters, walking aids, lifts, beds, sleep and oxygen therapy devices and daily living aids. The Sunrise portfolio has been built from many of the most popular brands in the homecare industry including Quickie, Sopur, Jay, DeVilbiss, Hoyer, Guardian, Coopers, Oxford and Joerns. Sunrise operates manufacturing facilities in the United States, Mexico, the United Kingdom, Germany, and Spain and its products are distributed to suppliers through dedicated sales organizations and distributors in over 90 countries worldwide. For more information, please visit www.sunrisemedical.com

About Pilgrim Software, Inc.  
Pilgrim Software, Inc. is the leading provider of Enterprise Compliance and Quality Management solutions for global organizations. Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction. For more information, visit Pilgrim Software’s Web site at www.pilgrimsoftware.com.