Tampa, FL, January 31, 2005 - Pilgrim Software, Inc., the leading provider of Enterprise Quality and Compliance Management solutions, today announced the release of the 2005 version of its SmartComplaints customer complaint management solution.

Regulatory bodies have established specific requirements for capturing, investigating, resolving and reporting customer complaints. SmartComplaints 2005 helps organizations cost-effectively meet these requirements by implementing effective, timely resolutions to customer issues and streamlining the submission and tracking of regulatory reports through automated processes.

When looking at the regulated market, we have found that complaint handling and regulatory submission processes are a critical area of concern for Life Sciences organizations and a focus for governing bodies, said Atulya Risal, Pilgrim Software's Chief Technology Officer. We designed SmartComplaints to provide medical device organizations with the end-to-end visibility they need from complaint recording and submission to the proper regulatory agency, to the steps taken to resolve a complaint, to tracking communications with the customer, to measuring the effectiveness of a resolution.

SmartComplaints 2005 is a fully Web-based Complaint Management solution that streamlines the submission and tracking of regulatory reports through automated processes. Powered by Pilgrim’s SmartCAPA platform, SmartComplaints 2005 provides a closed-loop mechanism that enables organizations to implement effective, timely resolutions to customer issues. This helps to ensure regulatory compliance, improve product quality and reduce costs associated with customer complaints. 

The release of SmartComplaints 2005 is further proof of our continued commitment to the Life Sciences industry, said Ami Utji, Pilgrim Software's CEO.  We worked very closely with several leading Fortune 1000 companies to develop this modular, yet tightly integrated solution. We thank them for their participation and support in this development and integration effort.

SmartComplaints 2005 is a fully integrated part of Pilgrim's SmartSolve suite of Web-based solutions built on Microsoft's .NET platform. Other components of the SmartSolve suite include SmartAudit (quality assessments), SmartCAPA (corrective and preventive action management), SmartDoc (document management and SOP enforcement), and Pilgrim's new SmartTrain system (employee training/certification).


About Pilgrim Software, Inc.
Pilgrim Software, Inc. is the leading provider of Enterprise Quality and Compliance Management solutions for global organizations. Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction. For more information, visit Pilgrim Software's Web site at www.pilgrimsoftware.com.