Tampa, FL – January 5, 2006 – Pilgrim Software, Inc., the leading provider of Enterprise Compliance and Quality Management Solutions, today announced that Millipore Corporation has expanded their usage of Pilgrim’s SmartSolve 7.04. With more users accessing the SmartSolve modules, Millipore enhances customer service processes as well as facilitates the management of growing compliance demands.
As a supplier to the world’s leading life science companies, it is imperative that Millipore maintains its high standards of quality and service expected by customers. By expanding the number of employees with access to SmartSolve, Millipore strengthens their Complaints and CAPA management systems, enhances documentation control and availability, as well as streamlines auditing processes. The augmentation, automation and integration of these functions expedites resolutions of customer inquires as well as provides greater control at an organizational level. These capabilities supplement quality assurance processes through organizational wide visibility which allows employees to proactively prevent issues.
“Because of their high quality products and strong commitment to customer service, the demand for Millipore’s products and services is rapidly increasing. Millipore selected Pilgrim’s SmartSolve suite because it streamlines business processes in a central solution which helps manage the challenges of growing while maintaining compliance,” said Prashanth Rajendran, Pilgrim Software’s Chief Operating Officer. “By expanding the user base for the SmartSolve modules, Millipore increases responsiveness and traceability allowing for efficient and swift response to regulatory audits and customer demands.”
The SmartDoc module was successfully deployed in December of 2005 with thousands of users accessing the system worldwide. Currently SmartAudit is being implemented which will be followed by SmartCAPA and SmartComplaints in the third quarter of 2006.
Millipore (NYSE: MIL) is a multinational bioscience company that provides technologies, tools and services for the development and production of new therapeutic drugs. It serves the life science research, biotechnology and pharmaceutical industries. The company, headquartered in Billerica, Massachusetts, serves the worldwide life science research, biotechnology and pharmaceutical industries. Millipore employs 4,200 people in ten manufacturing plants and more than 31 offices around the world. For more information, visit www.millipore.com.
About Pilgrim Software, Inc.
Pilgrim Software, Inc. is the leading provider of Enterprise Compliance and Quality Management solutions for global organizations. Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction. For more information, visit Pilgrim Software’s Web site at www.pilgrimsoftware.com.