Banner
English Dutch French German Italian Polish Portuguese Spanish

Essilor Purchases SmartCAPA to Increase Productivity and Customer Satisfaction


Tampa, FL – January 25, 2006 –
Essilor, the world leader in corrective lenses, has purchased Pilgrim Software’s SmartCAPA module. SmartCAPA will provide Essilor with an automated solution that utilizes a collaborative approach that quickly resolves issues and proactively prevents recurrence.

“As the world leader in corrective lenses, we at Essilor consistently strive to have the most innovative and advanced quality business processes in place across our organization. Pilgrim’s SmartCAPA provides us with an automated CAPA system that effectively handles our customer complaints, action plans and shared best practice processes amongst our global team members,” said Bertrand Tandonnet, Essilor VP of Worldwide Logistics. “The configurable reports and trending capabilities that SmartCAPA produces will provide us with real-time visibility of the information needed to respond to customer and market demands swiftly.”

Pilgrim Software, Inc., the leading provider of Enterprise Compliance and Quality Management Solutions, developed SmartCAPA as a closed-loop solution that manages all non-conformances and deviations from incident recording to resolution. Pre-configured and best practice workflows and processes ensure that the standard operating procedures are followed throughout the CAPA process. Email notifications and discussion forums facilitate collaboration among responsible individuals within the company to assure quick and appropriate resolutions.

“Essilor selected Pilgrim’s SmartCAPA module because of its flexible and scalable business processes,” stated Ami Utji, Pilgrim Software’s Chief Executive Officer. “Being a global company, Essilor requires a solution that centralizes processes throughout the organization and meets market conditions and customer demands. Through utilizing SmartCAPA’s streamlined processes and collaborative workflows, Essilor will ensure that it maintains its esteemed market position as the world leader as well as consistently provide the best customer service and highest quality products.”


About Essilor
Essilor is a producer of ophthalmic optical products. The company operates in Europe, North America, Latin America, and Asia. It is headquartered in Charenton-le-Pont, France. The company holds about 1,500 patents, many for its designs of ultra-light lenses. Essilor also produces lens edging and vision screening instruments. It delivers these instruments to major US optical chains as well as to independent opticians. For more information, visit Essilor’s Web site at www.essilor.com.

About Pilgrim Software, Inc.
Pilgrim Software, Inc. is the leading provider of Enterprise Compliance and Quality Management solutions for global organizations. Pilgrim helps organizations manage industry and regulatory compliance, reduce manufacturing costs and improve customer satisfaction. For more information, visit Pilgrim Software’s Web site at www.pilgrimsoftware.com.