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ICM-DSA Data Sheet

SmartAudit is a powerful auditing solution that helps organizations assess their state of compliance. SmartAudit provides all the tools you need to benchmark your performance against internal, industry and regulatory requirements. With SmartAudit, you gain clear visibility into the effectiveness of your organizational control mechanisms, so you can take fast, decisive action to reduce risk and ensure global compliance.

Applicable Industry: All
Applicable Solution: Audit Management

SmartCAPA is a closed-loop nonconformance, deviation and corrective/preventive action (CAPA) management system that allows users in any department to initiate a corrective and preventive action to address and resolve an issue. By facilitating an effective CAPA process, SmartCAPA helps to resolve issues quickly and prevent recurrence - ensuring your organization's future well-being and compliance with industry and regulatory requirements.

Applicable Industry: All
Applicable Solution: Nonconformance Management, CAPA Management, OOS

Complaint handling is a critical part of any quality and regulatory compliance program. SmartComplaints provides a closed-loop mechanism that allows you to implement effective, timely resolutions to customer issues. This helps you ensure industry and regulatory compliance, improve product quality and reduce costs associated with customer complaints.

Applicable Industry: All
Applicable Solution: Customer Complaints, Complaint Management