Events
Improving Customer Satisfaction through effective Complaint Handling
By
Nov 21, 2005, 12:54

With Guest Speaker Doug Woodruff, VP RA/QA, Animas Corporation

Register Here!

Why improve your complaint handling?

• Strong FDA enforcement of regulatory compliance is increasing business risks and putting pressure on companies to reduce costs and improve performance.
• Rumors of product safety and quality issues can lead to discontented customers and even irreparably harm your brand.
• Companies need to implement an automated complaint handling system to improve customer feedback and regulatory submissions, streamline investigations to address complaints right down to the effectiveness of the implementation, and increase end-to-end visibility of quality and complaints across the enterprise. 

Are you...

• reacting to complaints which impacts the profitability of your company?
• missing adequate escalation reporting and remediation mechanisms in place to identify and resolve complaint issues in a timely manner?
• struggling with complaints or CAPA requirements without taking a broader strategic enterprise view - increasing your risks and adding complexity?

Join Pilgrim Software and Animas Corporation to learn:

• What are the essential elements for good complaint handling
• How to set up a closed loop process from customer facing issues to manufacturing
• How to reduce complaint compliance costs and gain competitive advantage by leveraging an automated quality system
• How Animas is addressing these challenges by implementing Pilgrim’s solutions

RA/QA, IT, Operations