Featuring Guest Speaker: Michele Donatich, R.N., Director of Quality Operations, Cardinal Health

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The consequences of complaint handling non-compliance for today’s Life Sciences manufacturers are costly and significant. They can lead to damaging a company’s brand reputation and, potentially, its long-term profitability.

Companies need to implement a corporate-wide complaint handling system, engaging all parts of the organization, to improve complaint information capture and on-time regulatory submissions. Streamlined investigations, CAPA implementation effectiveness, and increased visibility of complaints across the enterprise are crucial success factors. 

An effective complaint handling solution can lead to improved product quality and higher customer satisfaction while reducing costs.

Join Pilgrim Software and Michele Donatich, R.N., Director of Quality Operations, Cardinal Health to learn:

• What are the essential elements for an automated complaint handling system
• How to engage the entire organization, from field reporters to plant engineers, in an effective complaint handling program
• How to set up a closed-loop process for complaint investigations and FDA reporting
• How Cardinal Health is addressing these challenges by implementing Pilgrim’s solutions

Who Should Attend this Webinar?
RA/QA, IT, Operations, Customer Service

Cardinal Health, Inc., a company with its roots in drug distribution, has transformed itself into the undisputed leader of products and services that improve the quality and efficiency for the entire health care spectrum – including drug researchers and developers, health care administrators, pharmacists, nurses, physicians, and surgeons.  Cardinal Health products and services focus on improving people’s lives.

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