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Why improve your complaint handling?

• Strong FDA enforcement of regulatory compliance is increasing business risks and putting pressure on companies to reduce costs and improve performance.
• Rumors of product safety and quality issues can lead to discontented customers and even irreparably harm your brand.
• Companies need to implement an automated complaint handling system to improve customer feedback and regulatory submissions, streamline investigations to address complaints right down to the effectiveness of the implementation, and increase end-to-end visibility of quality and complaints across the enterprise. 

Are you...

• reacting to complaints which impacts the profitability of your company?
• missing adequate escalation reporting and remediation mechanisms in place to identify and resolve complaint issues in a timely manner?
• struggling with complaints or CAPA requirements without taking a broader strategic enterprise view - increasing your risks and adding complexity?

Join Pilgrim Software and Animas Corporation to learn:

• What are the essential elements for good complaint handling
• How to set up a closed loop process from customer facing issues to manufacturing
• How to reduce complaint compliance costs and gain competitive advantage by leveraging an automated quality system
• How Animas is addressing these challenges by implementing Pilgrim’s solutions

RA/QA, IT, Operations

About Animas Corporation

Founded in 1996, Animas designs, manufactures and markets products and services for patients with insulin-requiring diabetes. Their mission is to improve the lifestyle of their patients, reduce the long-term morbidity of the disease and lower costs to their patients and the healthcare system. They make diabetes management and pump therapy easier for both the patient and the healthcare provider through product innovation, extensive customer support and superior customer education. The Company has a full product pipeline, with next generation insulin pumps, infusion sets, and an implantable glucose sensor all under development.

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