Pilgrim Adverse Event Regulatory Reporting Management
Overview
A Complete Regulatory Platform for Clinical and Post-Market Adverse Event Management for Drugs, Device & Combination Products
As globalization continues to press outward, regulatory agencies worldwide are looking to improve the efficiency of their operations and support early signal detection. As a result, regulations are changing, electronic reports are increasing, and the codes and the structure of how data is used, linked, and made available through product value chains will continue to expand. Pilgrim Software’s Adverse Event Regulatory Reporting Management solution will ensure that manufacturers are able to: maintain compliance; increase operational effectiveness; and, quickly identify product safety issues while avoiding risk and sustaining quality, now and as regulations continue to evolve.

Key Capabilities
Pilgrim’s Adverse Event Regulatory Reporting – Key Capabilities
Proactive Intelligence on Product Safety
Pilgrim’s Adverse Events Reporting solution allows medical device, drug and combination product manufacturers to readily identify adverse events before they become critical issues, facilitating proactive risk avoidance and product regulatory and safety adherence. The solution enables automated data collection for adverse events from the very moment of awareness. Using configurable decision trees and automatic links to product labeling (IFU/catalogs/sample cases), management can make informed decisions on whether those issues require reporting to regulatory bodies. Pilgrim’s unique integrated solution allows a company’s entire value chain to capture adverse events within a single environment with the ability to analyze, trend and report on safety data to support early signal detection.
Out-of-the-Box Forms & Electronic Reporting
The solution provides out-of-the-box reports and data, and pre-built regulatory forms for regulations including FDA MedWatch 3500a (ADE and eMDR), CIOMS I, EU MEDDEV, Canada MDPR, Australia TGA, Japan ARR, and Germany BfArM. Users also have the ability to create their own Regulatory Report templates for any country’s regulatory requirements as needed to drive increased usability across the global organization. Pilgrim provides the capability for eMDR electronic submissions of post-market medical device reports to the FDA. The eMDR Electronic Submission capability expedites adverse event reports for the FDA using XML technology and complying with HL7 standards. Such capabilities are also included for required evaluation of adverse incidents and e-submissions among European medical device manufacturers to comply with the eMDV reporting requirements.
MedDRA Dictionary Integration
Pilgrim’s Regulatory Reporting solution is integrated with the MedDRA dictionary to ease and expedite the reporting process. The MedDRA dictionary is the “standard” for adverse event Pharmacovigilance terminology. The intelligent integration capability of Pilgrim’s tool captures any version of a MedDRA term to maintain consistent terminology for reporting throughout a product’s clinical trial lifecycle. Through a seamless integration, the tool can automatically capture MedDRA terms at any point in the process and automatically populate information into the case record for annual analysis and data mining, from the lowest level term (LLT) to preferred (PT) to SOC. Pilgrim's Complaints Management solution then auto-populates the MedDRA terminology into the appropriate regulatory reports. Using the solution’s Advanced Search capability, the integration allows the user to search and select the Preferred Term/Code from the MedDRA dictionary (LLT/PT/SOC).
Integrated Product Safety Database
Pilgrim’s Regulatory Reporting solution seamlessly allows the escalation to a CAPA based on the evaluation of the event. The solution supports streamlined investigations though its product safety database that is a repository of information throughout the product's lifecycle. This enables investigators to examine the NCMRs and previous complaint information, check across lots/serial numbers, and pull information from external data sources for thorough analysis. This automated association process supports both simple resolution and CAPA-driven resolution models. It also includes risk mitigation capabilities such as failure mode monitoring to identify any immediate trends so issues can be stemmed and trends reversed. The solution also allows the user to leverage data from a Risk Management file to standardize on coding for product safety analysis, and then feed back information into the Risk Management file for new product development. Because the solution can be integrated enterprise-wide, it makes it possible to capture events from any source; for example, clinical trial management adverse event escalation, call center escalations or evaluations, intranet forms for company-wide communication, or internet for direct customer feedback, as input into the company’s common Safety database. Having a central database for product safety information, from the receipt of the raw material, through the manufacturing life-cycle, to the customer experience, allows for a detailed analysis of all the product safety data that can help support effective root cause analysis. In addition, the ability to integrate seamlessly into other databases for silos of product safety information also supports a more thorough investigation process.
Reports and Analytics
Pilgrim’s Regulatory Reporting solution includes out-of-the-box reports and ad-hoc queries for complaints, including Line Listing & Summary Tabulation Reports (following ICH standards) that provide the ability to identify Adverse Events by System Organ Class (SOC) term and a count of Serious vs. Non-Serious Adverse Drug Experiences (ADE) submitted over any given period of time for all cases reported. Pilgrim’s report writer capabilities enable users to quickly gain visibility into all their adverse event data by allowing them to develop, format, and control the content, and publish the reports, including the data for Periodic Safety Update Reports (PSUR), to the right users. Extreme reporting flexibility allows users to create any type of log reports, including consolidated or summary reports, in one simple drag-and-drop mode, and in a point-and-click style. Pilgrim’s solution also allows the user to easily create new analytics and dashboards, and keep a pulse point on their regulatory reporting processes.
Features & Benefits
Pilgrim Adverse Events Reporting Management -- Key Features & Benefits:
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Capabilities |
Benefits |
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Improve Productivity |
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Web-based |
Standardize adverse event reporting processes through a streamlined, closed-loop, globally available and compliant process |
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Execute timely, consistent and high-quality global investigations, analyses and regulatory reports for any member of your global team
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Out-of-the-box reports/forms |
Pre-built eMDR forms expedite submissions to FDA Gateway |
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Pre-built eMDV forms expedite submissions to European regulatory bodies |
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Shorten the complaint/adverse event and coding process |
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Perform analysis on adverse events and product issues to proactively identify patterns, signals and improve product safety |
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Report writing capabilities expand user visibility and control of published reports, analytics and dashboards |
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Reduce the amount of time required to create the data necessary to create PSUR reports
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Global Reporting and Analytics |
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Global adverse event classification - Ability to classify events as 'Serious Expected' for Agency 1 and 'Serious Unexpected' for Agency 2; Results available for complete global reporting analysis; Add regulatory reports and decision trees from any country |
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MedDRA Dictionary Integration |
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Search MedDRA terms more quickly using a fully integrated browsing and coding tool into the case record |
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Launch to MSSO MedDRA-supported dictionary via URL on complaint intake form |
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Eliminate human errors of other coding tools |
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Supports multiple languages to support foreign regulatory reporting requirements
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Manage Quality, Risk & Compliance |
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Manage regulatory and quality across entire business and product lifecycle through seamless integration with other Pilgrim Quality functionality |
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Reduce safety risk for multiple product types including drug, device and combination products |
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Full audit trail tracking, query and reporting capabilities |
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Out-of-the-box configurable decision tree for each country and report |
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Complete Visibility / Transparency |
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Enterprise-wide Access |
Users across multiple sites, departments and functions access Adverse Event & Product Safety data and report content in real-time |
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Integration with Core Systems |
Integration with Enterprise Risk, Compliance & Quality platform, including Complaints management, CAPA management, Document Control and Audit management, for complete management of your quality and regulatory compliance |
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Full visibility of nonconforming product along the product lifecycle and concessions to aid in driving to root cause during investigations. |
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Validation |
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Validation and Management at Every Step in the Process |
Validate type of data and required data in case / event intake |
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Validate data format, lengths, etc., in electronic submissions to Regulatory Standards |
Resources
Product Information
- SmartComplaints Datasheet
- SmartComplaints Produktinformation (German)
- Pilgrim Adverse Event Regulatory Reporting Management
- Demo - Complaint Handling and Reporting
- Demo - Adverse Event Regulatory Reporting
- Complaint Management RFP Template
Screenshots
- CDRH Dictionary
- Decision Tree Response
- Decision Tree Results
- MDPR Decision Tree
- MDV Decision Tree
- Report Submission
- Regulatory Acknowledgement
Customer Information
- Success Story - Automated Complaints Management Drives Enterprise-Customer Communication & Satisfaction
- Success Story - Cardinal Health
- Success Story - Complaints & Adverse Event Management in a Combination Product Pharmaceutical Company
Recorded Webinars
White Papers
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Complaint Management in the Medical Device Industry: Effectively Handling Complaints
Adverse Events Reported to FDA via its MDR Program
The Future Is Here: Electronic Medical Device Reporting
The Enterprise Risk, Compliance and Quality Management Platform
Pilgrim Software provides a centralized, enterprise–wide, fully web-based solution for managing adverse event reporting, change control management, complaint handling, corrective and preventive actions, document control and content management, engineering drawing control and collaboration, employee certification and training, equipment maintenance/calibration, internal and external audits, nonconformance management, process management, regulatory submissions, risk management, SOP enforcement, and supplier quality management.
This powerful platform enables you to manage product safety while complying with regulatory requirements; reduce manufacturing and operational costs; increase overall productivity; and, improve customer satisfaction by managing the critical processes that govern your organization.







