Careers at Pilgrim Software
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Overview
As the leading provider of risk, compliance and quality management software solutions worldwide, Pilgrim Software always has a need for highly qualified, motivated additions to our team. We continue to be on the look out for talent in the areas of sales, consulting, engineering and support. Pilgrim offers competitive salaries and benefits, as well as a pleasant work atmosphere and lots of room for advancement.
Here are our currently available positions. More information on positions is provided under the tabbed sections above.
| Engineering | Sales | Professional Services | Technical Support |
| .NET Programmer | Sales Director | Technical Consultant | |
| Senior Network Administrator | Industry Solutions Manager | ||
| Computer Systems Validation Manager | Senior Director for Industry Solutions | ||
| Senior Product Manager | |||
| Senior Quality Control Engineer (White Box Testing) |
If you have interest in career opportunities with Pilgrim please forward your cover letter briefly stating your desired position, qualifications and compensation requirements, along with your resume in Word or PDF format to:
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Pilgrim Software utilizes E-Verify in its hiring practices to achieve a lawful workforce.
Pilgrim Software is an AA/Equal Opportunity Employer.
Engineering
Engineering Careers
Senior Quality Control Engineer (White Box Testing)
Pilgrim Software is the leading developer of Compliance and Quality Management applications. Pilgrim Software's innovative products are used to manage enterprise-wide quality requirements, improve business workflow, and automate manufacturing processes by companies around the globe.
The Senior Quality Control Engineer primarily focus on the In-depth Coverage of the tests, Writes and Executes Test Cases, Reviews the Test Cases written by other testers, Mentors them , Assists Technical Writers, Technical Support and Customers with customer problems. The Senior Quality Control Engineer is also responsible for Estimation and Prioritization of tests is able to perform Root Cause analysis. This position is primarily focus on white box testing using automated unit testing tools.
Minimum Requirements
- Have a minimum of 5 years of working experience in the Software Quality Control Engineering field with a minimum of 2 years of experience as a Senior QC Engineer
- Have experience of at least 2-3 years as software developer in .net
- Have experience of at least 2-3 years in white box testing
- Have worked on automated unit testing tools
- Understanding of agile software development methodology (SCRUM, TDD)
- Understanding of configuration management and change control
- Have experience with large scale enterprise web application architecture
- Be familiar with MSSQL (Microsoft SQL Server), and Oracle
- Testing Certifications is a plus
- Have the ability to evaluate and determine the direction to be taken to achieve the end result
- Be result oriented, able to finish projects, precise, and perseverant
- Possess strong written and oral communication, organizational, and interpersonal skills
.NET Programmer
- AA/Bachelors degree with strong emphasis on information technology and systems development (Computer Science, IT, etc.). Preference will be given to BS - Graduate
- 1-2 of working experience preferred (similar job, internship, contracted assignment, etc.)
- 1-2 years experience.NET Development (VB.NET, C#.NET, ASP.NET) Experience
- Knowledge of ETL tools (SSIS is preferred) Extensive knowledge of XML/XSLT and Java Scripts
- Knowledge of with Integration with ERP, CRM
- Knowledge of Webservice
- 1 or 2 year’s experience with MSSQL or Oracle
- Knowledge of TFS and Agile Software development methodology
- Prepared to travel
- Flexible and able to take on different tasks in parallel
- Creative
- Fast learner
- Ability to solve complex problems
- Assist in Requirements analysis of Integration and Migration and Custom enhancement Projects.
- Develop/modify Existing Codebase, Web Pages, Java Scripts, JQuery, XML, XSLT
- Assist in Development tools for Integration/Migration Projects.
- Assist in Developing DbScripts stored proc for Integration/Migration/Enhancement projects
- Write technical documentation migration/integration/enhancement projects.
- Preparation of data migration and data integration projects.
- Technical configuration of other elements of the SmartSolve application.
- Validation and testing of technical configurations.
Senior Network Administrator
Pilgrim Software is seeking a Senior Network Administrator to manage all our high-availability Internet operations supporting our SaaS customers. In this position you will be responsible for supporting Internet-based operations for an enterprise Quality Management software product, managing the operational efficiencies of the SaaS solution and processes/procedures associated with maintaining SaS70 Type ii compliance, as well as serve as a backup for managing the operational environment, application servers, and network systems.
Responsibilities
- Hardware and operating system support for windows application servers, and maintaining SQL database server systems.
- Provide on-demand support of engineering and enterprise environments.
- Document infrastructure environment and processes.
- Serve as key contributor for infrastructure improvement projects.
- Rollout server/storage equipment to data centers.
- Implement and validate failover/failback across data centers.
- Enhance service level management using monitoring/notification tools and internal processes.
- Ensure adherence to industry best practices for software lifecycle management, change control, security and regulatory compliance.
- Provide performance tuning of supported platforms based on resource utilization, monitoring, and desired results.
- Management and configuration of DAS/NAS/SAN storage.
- Provide frequent communications to internal customers and management.
Pilgrim has a new opening for a Computer Systems Validation Manager reporting to the QA & Compliance Director. The position is responsible for designing, developing, and effectively implementing validation projects, master plans, and testing studies for computer-automated systems align with industry and regulatory agencies standards.
Responsibilities
- Manage multiple validation projects.
- Develop, review, and approve validation master plans, internal Standard Operating Procedures, and validation protocols for computer-automated systems.
- Supervise/perform systems quality assessments and execution of test protocols to ensure computer systems comply with current regulatory quality requirements.
- Evaluate computer-automated systems performance, conduct risk assessments, analyzes data, prepares and reviews test results, and writes validation reports.
- Represents department in cross-functional teams, projects and GXP-related problem resolution.
- Bachelors or Master’s degree in Computer Sciences, professional engineering disciplines, or equivalent.
- Typically 6 -10 years direct experience in cGMP/FDA regulated industry.
- Solid knowledge of Project Management tools and ability to successfully manage multiple projects.
- Team player, results oriented, with focus on quality and deliverables.
- Strong understanding of the GAMP5 (software validation), FDA regulations 21 CFR 11 (Part 11 compliance), Parts 210 & 211 (cGMP), Part 820 (Quality System Regulation).
- Excellent interactive skills, planning skills, presentation skills and exhibit strategic thought processes.
- Experience presenting and defending validation approaches during FDA or similar regulatory agencies audits.
- Practical knowledge on the various risk assessment tools (FMEA, HAZOP, etc.)
- Managerial experience working with cross functional groups.
- Ability to effectively negotiate with management and customers.
Pilgrim is seeking a Senior Product Manager who will be responsible for managing Pilgrim products through their entire lifecycle. Candidate must be able to balance customer needs, business objectives, technology, competition, market trends and internal resources against schedule constraints in determining the product roadmap. Candidate must have proven skills in product management and must have a stellar track record at successful, rapidly growing companies in the EQM, ERP, MRP, SCM, or CRM markets.
Responsibilities include creating MRDs, PRDs, activity diagrams, competitive analysis, market research, product roadmap and product positioning. Must be able to identify and work with strategic and technology partnerships to complete whole product solution. Must be able to effectively work, communicate, and contribute to a cross-functional product team. Be able to provide information to the marketing team to define and develop product marketing collateral.
Skills and Experience
- 5 -10 years ‘experience in a similar role with a high growth enterprise software company.
- B.S. in Computer Science or Business or equivalent work experience. MBA is a plus.
- Strong familiarity with ERP and/or MRP systems and exposure to CRM and SCM business application software implementations.
- Previous quality management experience, a plus.
- Multiple years of experience in one or more of Life Sciences markets including: pharmaceutical, biotechnology, medical devices, blood services.
- Strong understanding of .NET, XML, Portal technology, database, object-oriented application design, and enterprise application integration.
- Experience with standards such as ISO 9000 and CMM
- Excellent written and oral communication skills working with highly technical engineers, and equally adept with customers, channels, and analysts.
- Proven hands-on product management skills demonstrated by prior experience and successful product track record.
Sales
Sales Careers
Senior Director for Industry Solutions
Principal Duties
- Establish a strategy to capture the ECQM revenue opportunity in the industry and deliver on Pilgrim Software' aggressive growth goals.
- Align Pilgrim Software solutions capabilities with key industry needs.
- Collaborate cross-functionally with sales, alliances, corporate and field marketing, product development, and service delivery teams.
- Assist the sales team in their sales cycle effectively to guarantee a winning presentation.
- Serve as a primary resource to the sales team to articulate Pilgrim’s vision with senior executives at clients and prospects.
- Achieve Trusted Advisor status with senior executives at customers and prospects regarding Pilgrim Software solutions and capabilities.
- Provide high-level market requirements to the product management teams.
- Company spokesperson & industry domain expert with the analyst firms (e.g. Gartner & Forrester) & industry trade press.
Desired Skills & Experience
- Domain expertise in the industry, gained through operational or IT experience, strategic consulting experience and/or via prior sales/industry marketing experience at technology companies (especially software companies), or through industry experience with large Systems Integration, Strategic Consulting or Outsourcing firms
- Strong Management and team building skills
- Strong personal relationships with decision-makers in the industry a strong plus
- Strong analytical skills and business judgment, with the ability to discern must have market requirements from nice to have requirements
- Oral communication skills, especially the ability to relate Pilgrim's capabilities and benefits to customers in the industry, and differentiate Pilgrim from competitors
- Written communication skills to convey Pilgrim’s strengths and benefits in the form of thought leadership or contributed articles.
- Collaborative team player with field sales, product marketing, product management among others
- Possesses the appropriate level of technical/functional expertise and knowledge
- Utilizes technology-based tools and processes
- Continuous learning and development
- Customer service orientation
- Results oriented
Sales Director
The Sales Director, reporting to the Sales VP, will drive the company’s achievement of its customer acquisition and revenue goals as it pertains to the SMB team.
Responsibilities
- Oversee the hiring and development of a SMB sales organization, appropriate for the company’s maturity/size.
- Work with the SMB sales team to achieve the relevant sales goals and the relevant management assigned metrics
- Work with Company Management to establish compensation, training, and sales incentive programs as it pertains to the SMB team.
- Work closely with Marketing and business development management to develop required lead generation programs to support SMB team.
- Maintain key customer relationships and develop and implement strategies for expanding the company’s customer base.
- Manage overall sales process, set appropriate metrics for sales funnel management as it pertains to SMB team.
- Provide input on pricing policies, including volume discounts and terms and conditions as it pertains to SMB team.
- Be a role model for the company culture.
Requirements
- 10 plus years of technical sales experience with at least 5 years in a sales management position selling Enterprise software applications. Working in a SMB sales management capacity is a plus.
- Worked in a SaaS selling environment is a plus
- Ability to plan and manage at both the strategic and operational levels.
- Established contacts and relationships with potential customers
- Strong consultative selling abilities and excellent interpersonal skills with executive level customers
- Proven sales track record in a new product/new market environment.
- Ability to work collaboratively with colleagues and staff to create a results driven, team oriented environment.
Industry Solutions Manager
The Industry Solutions Manager will partner with Sales Account Managers, Senior Account Managers, and Pilgrim Business Partners in presenting Pilgrim’s software applications and solutions to potential and current customers. He/she will work with prospects to understand their business environment and develop appropriate solutions to meet their business objectives.
Skills and Experience
- Bachelor of Science degree in a Technology or Engineering related field.
- Excellent communications, presentation, inter-personal skills.
- IT/Technical skills (understanding of software, hardware, networks, etc.)
- Demonstrated skills in project management and project management methodologies.
- Willingness to travel approximately 50% including international.
- Minimum 5 year experience as a Pre-Sales consultant for an enterprise software company.
Professional Services
Professional Services Careers
Technical Consultant
Education
- Bachelors degree with strong emphasis on information technology and systems development (Computer Science, IT, etc.)
Experience
- Some working experience preferred (similar job, internship, contracted assignment, etc.)
Ideal Candidate
- Prepared to travel extensively
- Flexible and able to take on different tasks in parallel
- Creative
- Fast learner
- Ability to solve complex problems
- Business analyst
Responsibilities
- Support for the requirements analysis of technical configurations and reports.
- Technical configuration of web forms, workflows and data entities.
- Development of reports using various reporting tools.
- Preparation of data migration and data integration projects.
- Technical configuration of other elements of the SmartSolve application.
- Validation and testing of technical configurations.
- Documentation of configurations, reports and data migration/integration projects.
Career Perspectives
- Ability to develop into a senior technical consultant role with start-to-finish responsibility for technical projects as part of the overall implementation projects at our customers. Longer term also the option to move into a more generic project management role, leading implementation projects from all aspects (functional, technical, customer relationship, budget, planning, etc.).